30 Days Checking, Replacement and Return Policy
Lychee believes in making online shopping a phenomenal experience centered on you, so you can enjoy complete satisfaction along with the impeccable level of service. That’s why we believe you have every right to have your product checked, and, if needed, replaced. Because at Lycheepk.com
“If you’re not happy, we’re not happy.”
That’s why we have our famous 30-days Checking, Replacement and Return Policy.
What is it?
Though you won’t ever need it, our 30-days Replacement, Checking & Return Warranty is a service we created in order to provide you with complete peace of mind. You have 30 days, that’s 720 hours, to check your product for any unlikely issues.
In case you find one, give us a call or email us. We’ll verify your claim and replace or return the product for you right away.
Return Policy in Case of Damaged Goods
■ We ask you to report to Customer Service the receipt of a damaged product within 24 hours of delivery and do not discard the damaged item and its packaging.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.